Last updated: October 17, 2026
This Refund Policy applies to all paid services provided by Futing Yian (Shanghai) Information Consulting Service Co., Ltd. ("Ashore China", "we", "us"). It forms part of our Terms of Service.
The initial assessment is free of charge. No payment, no refund question.
The diagnostic fee covers the analysis work itself. Once the written diagnostic report has been delivered to you, the fee is non-refundable. If you cancel before we begin work on the report, the fee is refunded in full.
Case management is billed per milestone. If an engagement ends early, for any reason:
If at any point our assessment concludes that your case is unlikely to succeed, we will tell you directly — and refund all unconsumed fees, including any prepaid milestones we have not started. We would rather refund you than take money for a case we do not believe in.
Government application fees, notarization, translation, authentication, and courier costs that have already been paid to third parties on your behalf are non-refundable, as they are outside our control. Where a third party refunds us, we pass the refund to you in full.
Email hi@ashorechina.com with your name, the service, and the reason. We confirm receipt within 2 business days and process approved refunds within 7–14 business days, returned via the original payment method (PayPal).
If you believe a charge is wrong, please contact us first — most issues resolve faster by email than through a payment dispute. Nothing in this section limits your statutory rights.
Updates to this policy will be posted on this page with a revised date. The policy in force at the time of your payment governs that payment.
Refund requests and questions: hi@ashorechina.com.